Antony Ochieng Muga

Bondo, Siaya County - Kenya· anthony.ochieng.muga@gmail.com

Passionate about computing. Has extensive experience in I.T. Support but most recently, is inclined towards data-intensive tasks that involve data cleaning, analysis, research, hypothesis formulation and report writing. Quite naturally, has developed a keen interest in data science, machine learning and artificial intelligence. Primarily codes in Python.

Work Experience

IT Manager

Bondo Pride Hotel

Bondo Pride Hotel Limited is a reputable 3-star hotel in the heart of Bondo town within Siaya County. It is arguably one of the most popular hotels in Kenya's western region. The hotel offers a famed restaurant, seminar facilities, party venues, a swimming pool, a gym, two bars, and 51 luxurious rooms. Its monthly revenue is a little over Kshs. 2 million.

As the IT Manager, I’m charged with the responsibility of overseeing the hotel’s IT-related operations and ensuring the reliability of the IT infrastructure to facilitate the day-to-day operations of all departments. My key roles and responsibilities include but are not limited to:

- Managing the entire hotel’s IT infrastructure for seamless operations for both guests and staff; this includes the workstations, shared peripherals, POS and the network.

- Ensuring the integrity of day-to-day IT-related operations to protect against malicious actors by setting up and monitoring cybersecurity safeguards.

- Installing, configuring, expanding and maintaining IT hardware equipment and peripherals including servers, workstations, POS systems, internet routers, access points and printers to ensure their peak performance for day-to-day operations.

- Providing fast technical assistance to staff and guests in resolving and troubleshooting software, hardware and network connectivity issues.

- Creating detailed records of IT-related issues to facilitate preventive maintenance.

- Installing new door systems, software and hardware upgrades and ensuring the timely completion of IT projects.

- Consulting with management to upgrade obsolete and old IT infrastructure in line with the developing and dynamic nature of computer software, hardware and network equipment.

September 2022 - Present

Social Media Marketing Manager

Bondo Pride Hotel

I manage all the social media platforms for Bondo Pride Hotel, which has a cumulative total of 10,600 followers on Facebook, Instagram, and TikTok; we also have well over 1,250 reviews on Google.

1. Bondo Pride Hotel on Facebook

2. Bondo Pride Hotel on TikTok

3. Bondo Pride Hotel on Instagram

As the social media manager, I’m responsible for developing and executing a comprehensive digital marketing strategy to enhance the hotel’s online presence and engagement. My key roles and responsibilities include:

- Creating, curating, and managing engaging social media content (photos, videos, and written posts) on Facebook, Instagram, and TikTok, ensuring alignment with the hotel’s brand identity.

- Developing and implementing a results-driven social media strategy to increase brand awareness, website traffic, and direct bookings, with regular performance analysis to refine strategies.

- Fostering positive online engagement by promptly responding to comments, messages reviews and building relationships with guests.

- Staying updated on social media trends and industry best practices, adapting strategies to keep the hotel competitive and relevant.

- Monitoring the hotel’s online reputation by addressing reviews and promoting positive guest experiences, ensuring brand consistency across platforms.

- Promoting hotel events, offers, and packages through creative campaigns, coordinating with sales and events teams for maximum impact.

- Maintaining a content calendar for consistent posting, and aligning social media activities with hotel events and promotions.

- Managing the hotel’s website with an internal booking engine, contributing to 15% of accommodation bookings.

September 2022 - Present

Young Leader

African Leadership Xcelerator (ALX) Africa

ALX is a pan-African leadership accelerator aimed at creating 3 million ethical and entrepreneurial leaders by the year 2030 who will catalyze the growth of Africa. It adopts experiential and project-based learning.

At the end of the intensive program, one has the following 21st-century skills; Self-Leadership, Systems-Leadership, People-Leadership, Critical Thinking, Effective Communication, Data-Based Decision-making, Planning & Execution, and, Innovation & Entrepreneurship. The program currently runs in Nairobi, Johannesburg, Cape Town, Lagos, and Casablanca.

As part of ALX coursework, I worked on several teams as a consultant on real-world projects for ALX's affiliate organizations and companies. The work largely involved diagnosing the said affiliates' processes to solve problems and obstacles to their growth. We'd then formulate solutions to help them streamline their operations and/or roll out new products. Some of the organizations I directly worked with include; the Nairobi County Government, VSO International, Wazi Counselling, ALX, and Mango Solar.

October 2018 - August 2020

Computer Lab Technician

Jomo Kenyatta University of Agriculture and Technology(JKUAT)

Jomo Kenyatta University of Agriculture and Technology is situated in Juja, 36 kilometres northeast of Nairobi, along Nairobi-Thika Highway. It was started in 1981 as a Middle-Level College (Jomo Kenyatta College of Agriculture and Technology (JKCAT)) by the Government of Kenya with generous assistance from the Japanese Government.

As a Computer Lab Technician at JKUAT Nakuru, I was responsible for ensuring the smooth operation of computer labs across the campus, providing technical support to students, faculty, and staff. My key roles and responsibilities included:

- Overseeing computer lab operations to ensure all hardware and software necessary for learning are up-to-date and functioning properly.

- Providing fast technical support to students, faculty, and staff by efficiently resolving hardware, software, and network connectivity issues.

- Installing and updating legitimate and malware-free software applications for various academic departments.

- Assisting in network management to ensure reliable internet access in collaboration with the campus IT department.

- Ensuring the integrity of day-to-day IT-related operations to protect against malicious actors by setting up and monitoring cybersecurity safeguards.

- Keeping an accurate inventory of lab equipment and supplies.

- Coordinating lab usage schedules for classes.

- Performing routine and preventive maintenance and troubleshooting on lab equipment, managing repairs, and escalating to the Chair of the IT department for complex issues.

- Maintaining detailed records of lab usage and incidents, and providing regular detailed reports to the Chair of the IT department.

- Working closely with teaching staff to understand their technical needs and support campus-wide IT projects.

June 2017 - October 2018

Microsoft Office Packages Tutor

Jkuat Enterprises Limited

Taught Microsoft Office packages to 8 post-high school students with no prior knowledge of computers. The classes were largely practical with minimal theory. Through this learning approach, I equipped them with the necessary IT skills that are instrumental in flourishing in this digital age.

June 2018 - November 2018

Founder

RuntimeLab

Originally a club for coding enthusiasts with ambitions of creating the largest developer community in Kenya for those in the emerging fields of AI, Machine Learning, Blockchain and IoT.

RuntimeLab on X

February 2018 - September 2018

Education

Kabarak University, Nakuru - Kenya

Bachelor of Science in Information Technology, Software Engineering Major

I pursued a Bachelor of Science in Information Technology in line with my lifelong passion for all things computing. The learning was largely theory-based but helped in building a strong foundation for the acquisition of practical skills. It was at this point that I developed an affinity for software development and IT hardware support.

Grade: Second Class Honours.

May 2013 - December 2017

African Leadership Xcelerator(ALX), Nairobi - Kenya

Post-Graduate Leadership & Entrepreneurship Certification

ALX is a pan-African leadership accelerator aimed at creating 3 million ethical and entrepreneurial leaders by the year 2030 who will catalyze the growth of Africa. It adopts experiential and project-based learning.

At the end of the intensive program, one has the following 21st-century skills; Self-Leadership, Systems-Leadership, People-Leadership, Critical Thinking, Effective Communication, Data-Based Decision-making, Planning & Execution, and, Innovation & Entrepreneurship. The program currently runs in Nairobi, Johannesburg, Cape Town, Lagos, and Casablanca.

As part of ALX coursework, I worked on several teams as a consultant on real-world projects for ALX's affiliate organizations and companies. The work largely involved diagnosing the said affiliates' processes to solve problems and obstacles to their growth. We'd then formulate solutions to help them streamline their operations and/or roll out new products. Some of the organizations I directly worked with include; the Nairobi County Government, VSO International, Wazi Counselling, ALX, and Mango Solar. I graduated with a GPA of 3.4.

October 2018 - August 2020

Expertise

Programming Languages & Tools
Technical Competencies
  • Computer Hardware installation, expansion, configuration & troubleshooting.
  • Ethernet and Wi-Fi internet installation,
  • Computer Software installation, configuration and troubleshooting.
  • Elementary Project Management.
  • Google Suite for collaborative work.
  • Creative writing.
  • Data cleaning & analysis.
  • Tutoring Microsoft Office packages.
  • Social Media Management.
  • Elementary C programming and Bash scripting.
  • Linux Operating system.

Interests

I spend excessive time reading about geopolitics and pan-Africanism. When not reading, I'm probably producing or deejaying electronic dance music(EDM), writing, working out or just the occasional abstract painting and drawing.

"The only way to be truly satisfied is to do what you believe is great work, and the only way to do great work is to love what you do. If you haven't found it yet, keep looking, and don't settle. As with all matters of the heart, you'll know when you find it." - STEVE JOBS, Co-Founder Apple.inc, American entrepreneur

Awards & Certifications

  • Google Fundamentals of Digital Marketing Certification - 2022.
  • Google Africa Challenge Scholarship - 2018.
  • African Leadership Xcelerator (ALX) - Leadership Certification.
  • African Leadership Xcelerator (ALX) Debate - 2nd Runners Up -2020.
  • Mobile Web Specialist - Google Certification - March 2018.